< 4 hr
Avg. Response Time
Managed services
Managed Services
Ongoing NetSuite support for life sciences and healthcare organizations that need production help, continuous compliance attention, and a roadmap that keeps pace with change.
Archer Managed Services is designed for organizations that cannot afford configuration drift, support gaps, or compliance surprises after go-live. The model combines production support, testing, optimization, training, and advisory planning in one ongoing partnership.
99%
Issue Resolution Rate
SOX-Ready
Ongoing Control Support
50+
Active Client Environments
Premier
NetSuite Partner
Why it matters
NetSuite is not a set-it-and-forget-it system
Regulations change. The business scales. New modules get added. Auditors ask questions. Without ongoing expert support, a NetSuite environment can quietly accumulate technical debt, compliance gaps, and missed optimization opportunities. Archer keeps it sharp.
Production Support That Actually Solves Problems
When something breaks or a workflow needs to change, your Archer team already knows the environment. There is no lost context, no reset period, and no generic ticket queue.
Proactive Compliance Monitoring
Control reviews, Segregation of Duty (SoD) assessments, and audit trail validation happen as part of the engagement so issues are addressed before they surface as audit findings.
Strategic Roadmapping Built In
Quarterly roadmap sessions connect day-to-day support with longer-term system priorities so NetSuite keeps moving with the business instead of lagging behind it.
Institutional Knowledge That Stays With You
Archer becomes a durable memory layer for the NetSuite environment, reducing dependency on a single internal expert and making transitions less risky.
What's included
Full-spectrum support for regulated NetSuite environments
Archer Managed Services covers day-to-day production issues, compliance testing, user enablement, optimization, and roadmap planning inside the same engagement.
Production Support
Responsive support for day-to-day issues, system questions, and workflow troubleshooting handled by consultants who know the instance inside and out.
- Dedicated support desk
- 48-hour SLA on standard issues
- Priority response for critical failures
Compliance Testing
Continuous SOX control testing, audit trail reviews, and segregation of duties assessments that help keep the environment audit-ready throughout the year.
- Quarterly Segregation of Duty (SoD) reviews
- Control effectiveness testing
- Auditor collaboration support
System Optimization
Resolve bottlenecks, clean up configuration drift, and apply NetSuite platform updates in a controlled way that protects day-to-day operations.
- Configuration health checks
- Platform update management
- Workflow and script optimization
Roadmap & Advisory
Business reviews that prioritize the NetSuite changes with the highest operational and compliance value for the next stage of growth.
- Quarterly roadmap sessions
- Module expansion planning
- Pre-IPO and M&A readiness
User Training & Enablement
Role-specific training that keeps new and evolving teams productive without weakening the controls and workflows already in place.
- New hire onboarding training
- Role-based workflow guides
- Process documentation updates
Integration Maintenance
Ongoing support for connected systems so integrations remain stable, current, and reliable as upstream tools and APIs evolve.
- Integration health monitoring
- API version management
- Data sync troubleshooting
Service tiers
Support that scales with your organization
Every Archer Managed Services engagement is scoped to the organization's size and complexity, with coverage levels that expand alongside support needs, compliance obligations, and roadmap demands.
Tier 1
Foundation
For organizations that need reliable production support and basic compliance monitoring without a full advisory layer.
- Production support desk (48-hr SLA)
- Monthly system health check
- Annual Segregation of Duty (SoD) review
- NetSuite platform update management
- Up to 10 support hours / month
Tier 2 · Most Popular
Growth
For scaling organizations that need proactive compliance, optimization, and strategic advisory alongside production support.
- Production support desk (24-hr SLA)
- Quarterly Segregation of Duty (SoD) & control testing
- Quarterly roadmap & advisory sessions
- Workflow and script optimization
- User training support (new hires)
- Integration health monitoring
- Up to 25 support hours / month
Tier 3
Enterprise
For complex, regulated environments requiring dedicated support, full compliance coverage, and embedded strategic partnership.
- Priority 4-hr SLA for critical issues
- Dedicated Archer consultant
- Continuous compliance monitoring
- Monthly executive QBRs
- M&A, pre-IPO & audit support
- Unlimited training sessions
- Custom hour allocation
How it works
From kick-off to ongoing partnership
1
Environment Onboarding
Archer documents the current configuration, integrations, and compliance posture so the support team starts with context instead of discovery work.
2
Baseline Assessment
A structured review surfaces open risks, optimization opportunities, and control gaps that should be addressed early in the engagement.
3
Ongoing Support & Testing
Monthly support cycles, continuous compliance testing, and proactive optimization keep the environment clean, compliant, and efficient.
4
Quarterly Roadmap Review
Every quarter, Archer aligns the NetSuite roadmap to business priorities so the system evolves as quickly as the organization does.
Ready for NetSuite support that never stops?
Schedule a discovery call to assess the current environment, identify gaps, and shape a managed services plan around compliance requirements and operational complexity.